Please hear my plea. Before you write a letter of complaint, please take time to think first. The number of enraged, unreasonable emails we get is shocking, and every one of them is written by someone who thinks his or her opinion is the only one that matters and that we are personally trying to screw him or her over. We're not. Really. We don't have time to think up ways we can screw you over. If you pause to think about it first, your reasonably-presented position will carry much more weight, and it is more likely to be forwarded to someone with decision-making power than a death threat.
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